Frequently Asked Questions
What is your return policy and warranty?
We
process returns for a full refund within 30 days for any
reason. The products are warrantied for 12-months from the
date of purchase, and we will replace any failed hardware
during that time.
I already have an LCD display, can I reuse it with this
system?
We do sell the VisionSys-EM processor unit seperately
for those practices that already have a suitable LCD monitor (16:9
aspect ratio, 1080p vertical resolution, an HDMI input, and integrated
speakers) and wish to use that for the display. However, bundling the
monitor-kit with the processor provides a tested configuration which
includes everything you need including a wall mount bracket.
I'd like to outfit two lanes, will the remote controls interfere
with each other?
The remote controls are digitally keyed to
their receivers, so several may be used in the same room (or nearby
rooms) at one time without interference.
How are videos and images loaded onto the device
The system comes with a microSD card and a USB card reader. Customer
videos and images are simply copied onto the card from a MAC or PC
computer using the USB card reader. When the card is inserted into
the VisionSys-EM processor they are available to play (and switch
between) from the main menu.
What video formats are supported
Several common video formats
are accepted, however, the recommendation on video is H.264 encoded at
HD720 resolution (1280x720), with ACC audio encoding. All videos and
images, regardless of pixel density, will be scaled to full screen
during playback. The system comes with several example videos and
images. Audio output is through the HDMI connector, along with the
video output. Therefore a monitor with integrated speakers (such as
included in the Monitor Kit) is recommended.
How long have you been in business?
We began selling acuity products in the spring of 2013.
Do you offer installing, training, or other support?
At this time we are not able to offer installing or other on-site support.
